Terms of service.

1. Acceptance of Terms & License Grant

By using Flex, you confirm that you have read, understood, and agree to these Terms. We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Flex software and services for personal or internal business purposes only.

You are strictly prohibited from:

• Reselling, redistributing, sublicensing, or white-labeling Flex or any part of it
• Decompiling, reverse-engineering, or disassembling the software
• Using Flex to build a competing service or product
• Circumventing any technical limitation, access control, or credit enforcement mechanism

2. Description of the Service

Flex is an AI-powered freelancing automation agent. It uses a controlled browser session to search for job listings on supported freelancing platforms (currently Mostaql; others in future phases), evaluate them against your profile, write proposals in your voice, and submit them on your behalf.

Flex is not a general-purpose computer agent. It does not:

• Control your operating system, mouse, or keyboard outside of its dedicated automated browser
• Access your personal files, documents, or applications
• Capture or record your screen
• Log your general keystrokes or personal activity

All platform interactions occur through a local Playwright-based browser session using session tokens stored on your device.

3. Platform Terms Compliance — Your Responsibility

Flex automates interactions with third-party freelancing platforms (Mostaql, Upwork, and others). You are solely responsible for ensuring your use of Flex complies with the Terms of Service of each platform you connect.

Many freelancing platforms prohibit or restrict automated activity. By using Flex on any platform, you acknowledge:

• You have reviewed that platform's terms and accept the associated risk
• Flex makes no warranty that your use of the service on any given platform is permitted under that platform's terms
• Any account suspension, ban, or penalty imposed by a third-party platform as a result of using Flex is your sole responsibility
• Flex shall have no liability for consequences arising from a platform detecting or acting against automated activity on your account

4. Your Freelancer Profile & Content

You are responsible for the accuracy of the information you provide in your Freelancer Profile, including your skills, preferences, and tone samples. You agree that:

• All information you provide is accurate and not misleading
• You own or have the right to use any content you submit through Flex
• You are solely responsible for the proposals the agent submits on your behalf, including their content, accuracy, and compliance with applicable laws

Flex does not review proposals before submission in Full Auto mode. If you want to review proposals before they are sent, enable Review Mode in your session settings.

5. AI-Generated Content Disclaimer

Flex uses AI models to generate proposals and make decisions. You acknowledge that:

• AI-generated content may contain errors, inaccuracies, or inappropriate language
• Proposals are generated based on your profile and job data — they may not always be optimal
• Flex does not guarantee that any proposal will result in a job, response, or contract
• You are responsible for reviewing submitted proposals and the results of your sessions

6. Credits & Payments

7. Acceptable Use

You agree not to use Flex to:

• Submit false, fraudulent, or misleading proposals or profiles on freelancing platforms
• Harass, deceive, or defraud clients or other users of any platform
• Violate any applicable local, national, or international law or regulation
• Circumvent platform rate limits, spam job listings, or engage in behavior that could get other Flex users flagged or banned
• Attempt to overload, disrupt, or interfere with Flex's infrastructure or servers
• Share your account credentials or allow others to use your account

8. Service Availability & Modifications

We reserve the right to:

• Update, modify, or discontinue any feature, AI model, or aspect of the service at any time without prior notice
• Temporarily suspend the service for maintenance, security updates, or infrastructure work
• Modify the credits required per action based on underlying AI API cost changes, with reasonable notice

We will make reasonable efforts to notify users of significant changes via email or in-app notification.

9. Third-Party Services

Flex relies on external AI model APIs (Google Vertex AI / Gemini, Anthropic Claude) and other third-party services to operate. We are not responsible for:

• Errors, hallucinations, downtime, or degraded output from any AI provider
• Changes to third-party API terms that require us to modify or discontinue features
• Any loss or damage arising from third-party service failures

10. Account Termination & Suspension

We reserve the right to suspend or permanently terminate your account at any time, without notice or refund, if we determine in our sole discretion that you have:

• Violated any provision of these Terms
• Engaged in fraudulent, abusive, or illegal activity
• Used Flex in a way that harms other users, third-party platforms, or our infrastructure
• Attempted to circumvent credits enforcement, access controls, or security measures

You may also delete your account at any time from your account settings. Upon deletion, your data will be handled per our Privacy Policy.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLEX AND ITS CREATORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:

• DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF INCOME, REVENUE, CONTRACTS, OR BUSINESS OPPORTUNITIES
• FREELANCING ACCOUNT SUSPENSIONS OR BANS ON ANY THIRD-PARTY PLATFORM
• INACCURATE, INAPPROPRIATE, OR REJECTED PROPOSALS SUBMITTED BY THE AGENT
• LOSS OF CREDITS OR SESSIONS DUE TO THIRD-PARTY API FAILURES
• ANY OTHER LOSS ARISING FROM YOUR USE OR INABILITY TO USE FLEX

THIS LIMITATION APPLIES WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF FLEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL FLEX'S TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO FLEX IN THE 3 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Flex and its creators from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of Flex
• Your violation of these Terms
• Your violation of any third-party platform's terms of service
• Any proposal, content, or communication submitted through Flex on your behalf
• Your violation of any applicable law or regulation

13. Disclaimer of Warranties

FLEX IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION:

• FITNESS FOR A PARTICULAR PURPOSE
• MERCHANTABILITY
• NON-INFRINGEMENT
• THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT PROPOSALS WILL RESULT IN JOB AWARDS

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or your use of Flex shall be subject to the exclusive jurisdiction of the competent courts located in Egypt.

Users accessing Flex from outside Egypt do so at their own initiative and are solely responsible for compliance with their local laws.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or an in-app notice at least 14 days before the new terms take effect. Continued use of Flex after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using Flex and may request account deletion.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Flex regarding your use of the service and supersede all prior agreements, understandings, or representations.

18. Contact

For legal inquiries, disputes, or support:

Email: support@flexagent.app
Operator: Flex, Arab Republic of Egypt